AI Contact Form Agent: Never Miss a Lead
An AI agent for your contact form that reads each enquiry, replies in the visitor's language, asks for missing details and passes qualified leads to your team, day and night.
Your Team Sleeps. Your Form Doesn't.
Speed of reply is often what separates a won lead from a lost one.
Standard auto-replies like "We received your email" are ignored. They don't engage the customer, and they don't move the deal forward. You need a reply that starts a conversation immediately.
For businesses whose enquiries arrive through a form
Clinics, hotels and guest houses, schools and training centres, professional and B2B services: any business where a prospect fills in a form and then waits for someone to get back to them. The agent answers within minutes, so the conversation starts while the prospect is still interested.
If your customers mostly write to you on WhatsApp, look at WhatsApp automation. If you want a chat on your site that also checks orders or bookings, see our AI customer service agents.
From form to first reply, step by step
Stop making your customers wait. The AI handles the first reply and passes qualified leads to your team.
The enquiry arrives
A visitor submits your contact form. An AI model reads the message and works out what they need, whether they wrote in English, French or Kreol Morisien.
A useful first reply
The agent drafts a personalised response from the information you approved: it answers simple questions and asks for missing details (for example "What is your timeline?" or "Which features do you need?").
Sent automatically, or reviewed first
Replies go out a few minutes after the enquiry, signed by your business, and your team can review them first if you prefer.
Your team takes over
The agent stops once the customer replies and alerts your team, with the enquiry, the reply sent and the details collected, so a person continues the conversation.
What a reply looks like
Demo enquiry and reply (fictional business and customer)
Enquiry from the contact form
Hi, do you do teeth whitening, and are you open on Saturdays? Priya
Reply sent by the agent
Hello Priya, thank you for getting in touch. Yes, we offer teeth whitening, and the clinic is open on Saturday mornings. So that we can suggest a time, could you tell us which days suit you and whether this would be your first visit? A member of our team will then confirm your appointment. Kind regards, the Smile Dental team
The agent answered from the clinic's own information, did not quote a price, and asked the two questions the team needs before booking.
What the agent will not do
- Quote prices, discounts or dates you have not approved
- Make commitments on your behalf, such as bookings, contracts or refunds
- Answer outside the information you gave it: it says a person will follow up instead
- Keep writing once the customer replies: from there, your team is in charge
Where it plugs in
- Contact forms on WordPress and Next.js websites
- Your email, so replies are signed by your business
- Your CRM (for example HubSpot, Salesforce or Pipedrive) or a shared sheet, where each enquiry is logged
- Email or WhatsApp alerts to your team when a customer replies
Tech Specs
- Runs on a current large language model
We choose the model for each project (our own website chat runs on Anthropic's Claude), set up to understand context and nuance.
- Custom Prompt Engineering
We write the instructions around your brand voice and terminology, so replies sound like your business.
- Privacy by Design
Aligned with the Mauritius Data Protection Act and GDPR, with lead data used only to reply to and qualify each enquiry.
In plain terms: what a visitor writes in your form is used to reply to that enquiry and to pass it to your team, nothing else. It is never used to train public AI models, and only your team can see it.
Frequently asked questions
Will customers know the reply was prepared with AI?
The reply is signed by your business, and we recommend a short line on your form saying that replies may be prepared with AI. If you prefer, your team reviews every reply before it goes out.
Can we approve replies before they are sent?
Yes. By default, replies go out automatically a few minutes after the enquiry. You can switch to review mode instead, where your team checks each draft and sends it when it is ready.
Which languages does it handle?
English, French and Kreol Morisien. The agent replies in the language the visitor wrote in.
Does it work with our existing contact form?
We check your form on the free discovery call. WordPress and Next.js forms, and forms that send their submissions by email or to a webhook, can be connected to the agent.
What does it cost?
It depends on your form, the systems to connect and the languages you need. We don't publish prices: you get a fixed written quote after a free discovery call.
See It on Your Own Enquiries
Tell us what your contact form usually receives. We will show you how the agent would reply, then send a fixed written quote after a free discovery call.