AI Customer Service Agents for Mauritian Businesses
An AI agent that answers your customers in English, French or Kreol Morisien on your website and WhatsApp, checks orders and bookings in your own systems, and hands the conversation to your team when a person is needed.
Customer service that runs on your own rules
Resolves Common Requests
The agent understands what the customer wants and completes routine requests, such as an order status or a booking change, within the limits you set.
Follows Your Procedures
Your standard operating procedures (SOPs) are written into the agent, so it answers and acts the way your team would.
Connected to Your Systems
Connects to your CRM, ERP or order system to look up order status, stock or customer details as they are right now.
Trust & Safety
Answers only from your approved information, hands over when unsure, and keeps your data in an environment you control.
Speaks English, French and Kreol Morisien
Mauritian customers switch between three languages, often in a single message. Generic chatbots break on that. Our agents are configured and tested on real conversations from your business, reply in the language the customer used, and run on the channels people here actually use: your website, WhatsApp Business, Facebook Messenger and email.
Need a WhatsApp chatbot for bookings, reminders or order updates? See WhatsApp automation in Mauritius →- Website chat
- WhatsApp Business
- Facebook Messenger
"Hi, where is my order #4521?"
« Bonjour, je souhaite modifier ma réservation. »
« Bonzour, mo anvi konn kot mo komann ete. »
Frequently asked questions
Does the AI agent understand Kreol Morisien?
Yes. Our agents are configured for the languages Mauritian customers actually write in (English, French and Kreol Morisien, often mixed in the same message) and reply in the language the customer used. We test each deployment on real conversations from your business before launch.
Which channels can it run on?
Your website chat, WhatsApp Business, Facebook Messenger and email inboxes, all connected to the same agent so a conversation can start on the web and continue on WhatsApp.
Can it access our systems to actually resolve requests?
Yes. That is the difference between a chatbot and an agent. It connects to your CRM, ERP, order-management or booking system to check an order status, reschedule an appointment, issue a return or update a customer record, following the standard operating procedures you define.
Is our customer data protected?
Conversations and customer records stay within an environment you control and are never used to train public AI models. Deployments are aligned with the Mauritius Data Protection Act 2017, and with GDPR where European customers are involved.
What happens when the AI cannot handle a request?
It hands over to a human with the full conversation history and a summary, either live or as a ticket, according to the escalation rules you set. Nothing is ever silently dropped.
Show us the questions your team answers every day
Send us a few typical customer messages in the website chat, by email, or on WhatsApp. We will show you how the agent would handle them, then send a fixed written quote after a free discovery call.