Automated customer replies
Answer common questions about your services, prices, opening hours and locations instantly, in the customer’s language.
WhatsApp Automation · Mauritius & international
Turn WhatsApp Into Your Automated Business Assistant
Your customers already message you on WhatsApp. We build the automation behind it: instant answers to common questions, booking confirmations and reminders, order updates, lead capture and follow-ups. All of it is connected to your website, booking system, online store or CRM.
For businesses in Mauritius and abroad that spend too much time answering the same messages by hand.
- Official WhatsApp Business Platform
- Works with your existing systems
- A person can take over at any time
Demo conversation (fictional business and customer)
- Customer: Hi, I’d like to book an appointment for tomorrow.
- Your Business Assistant: Hi! 👋 I’d be happy to help you. What time would you prefer?
- Your Business Assistant: We have these times available: • 10:00 AM • 11:30 AM • 2:00 PM • 4:30 PM
- Customer: 2:00 PM please.
- Booking saved in your calendar
- Your Business Assistant: Perfect! Your appointment is confirmed for tomorrow at 2:00 PM. ✅ We’ll send you a reminder before your appointment.
Demo conversation (fictional business and customer)
Save time
Repetitive questions and updates stop landing on your team.
Respond faster
Customers get an answer in seconds, even after hours.
Capture more leads
Every enquiry is recorded with the details you need.
Automate bookings
Confirmations and reminders go out on their own.
What we can automate
Practical automations, built around your business
Start with one workflow that costs your team time every day, then add more as it proves itself.
Appointment & booking automation
Send booking confirmations, reminders and changes, and connect WhatsApp to your appointment or booking system.
Lead capture
Turn WhatsApp enquiries into structured leads (name, need, budget, preferred date), saved where your team works.
Order & e-commerce notifications
Order confirmations, payment updates and delivery notifications sent automatically from your online store.
Customer follow-ups
Follow up after an enquiry, a quotation, an appointment or a purchase, without anyone having to remember.
Business notifications
Messages triggered by events in your website or internal systems: a form submitted, an invoice due, a job completed.
AI WhatsApp assistant
An AI assistant that understands customer questions and answers from your own information, with hand-over to staff.
Custom integrations
Connect WhatsApp to WordPress, WooCommerce, booking systems, CRMs, APIs and your own applications.
How it works
From repetitive messages to a working automation
- 01
Understand your business
We look at the conversations and tasks your team repeats every day and pick the ones worth automating first.
- 02
Design the automation
We write the conversation flows, message templates and rules around the way your business actually works.
- 03
Connect your systems
WhatsApp is linked to your website, booking system, online store, CRM or custom application.
- 04
Launch & improve
We launch, watch the real conversations and refine the flows as your business grows.
Examples by industry
What could WhatsApp automate for your business?
Examples of what can be built. Every project is designed around your own process.
Salons & beauty
Appointment booking, reminders and easy rescheduling.
Restaurants
Reservations, menu and opening-hour questions, order notifications.
Hotels & tourism
Enquiries, booking details, pick-up times and guest information.
Retail & e-commerce
Order updates, delivery tracking and product questions.
Professional services
Lead qualification, document requests and enquiry handling.
Healthcare & clinics
Appointment reminders, confirmations and preparation instructions.
Real estate
Property enquiries, viewing requests and lead qualification.
Other businesses
Custom workflows designed around how you already work.
AI on WhatsApp
Add AI to your WhatsApp
Instead of customers waiting for someone to answer every message, an AI assistant handles common questions at any hour and hands the conversation to a person when it should. It answers from your own information (your services, policies, products and FAQs), not from the internet.
What the assistant does, what it may say and when it hands over is decided with you. We can work in English, French and Kreol Morisien.
More about our AI customer service agents →- Answer questions about your business
- Use your company’s own information
- Qualify leads
- Collect customer details
- Help with bookings
- Give product and service information
- Escalate conversations to staff
- Connect to external systems through APIs
Integrations
Connect WhatsApp to the systems you already use
WhatsApp works best when it is not a separate island. We build the integration around your existing tools, so a message can create a booking, update an order or add a lead, and events in your systems can send the right message.
- WordPress
- WooCommerce
- Websites & web forms
- Booking systems
- CRM systems
- Customer databases
- APIs & webhooks
- Custom web applications
- E-commerce platforms
We use it ourselves
Our own invoices and reminders go out on WhatsApp
Artover’s in-house assistant sends invoices, payment reminders and receipts through the WhatsApp Business Platform, using approved message templates, with a person approving every message. The same approach goes into the automations we build for clients.
Read the case study →Why Artover
Automation built by a team that builds your other systems too
Custom, not one-size-fits-all
Flows and integrations are built for your process, not squeezed into a generic chatbot template.
Website & e-commerce expertise
We build websites, WordPress and WooCommerce stores, so we know where the data lives.
API & system integrations
Booking systems, CRMs, POS and custom databases, connected properly rather than copy-pasted.
Business-specific workflows
Rules, languages, opening hours and hand-over designed with your team.
Ongoing support
We monitor, update templates and improve the flows after launch.
Local team
Based in Cybercity Ebene, working with businesses in Mauritius and abroad.
Every business is different. Let’s discuss what you want to automate.
WhatsApp automation is priced on what it needs to do: the number of flows, the systems to connect and whether AI is involved. After a free discovery call you receive a fixed written quote. Meta also charges its own fees for some message types, billed directly by Meta.
Request a ConsultationWhatsApp automation FAQ
What is WhatsApp automation?
It means using the official WhatsApp Business Platform to answer and send messages automatically (replies to common questions, booking reminders, order updates, follow-ups), connected to your own systems, with your team able to step in at any time.
Can WhatsApp automation work with my existing website?
Yes. Your website can send WhatsApp messages when something happens (a form submitted, a booking made, an order placed), and a WhatsApp button can start a conversation that the automation handles.
Can you connect WhatsApp to my booking system?
Yes, if the booking system offers an API or webhooks, which most modern ones do. If it doesn’t, we can build a simple booking flow directly in WhatsApp and a calendar behind it.
Can WhatsApp send automatic appointment reminders?
Yes. Reminders are sent at the times you choose using message templates approved by WhatsApp, which is required for messages sent to customers who haven’t written to you in the last 24 hours.
Can WhatsApp automation work with WooCommerce?
Yes. Order confirmations, payment and delivery updates can be triggered from WooCommerce, and customers can ask about their order status on WhatsApp.
Can I use AI with WhatsApp?
Yes. An AI assistant can answer from your own information, qualify leads and help with bookings. We decide with you what it can answer and when it must hand over to a person.
Can customers still speak to a real person?
Always. The automation can hand over when the customer asks, when the question is outside its scope, or at any time your team decides to reply.
Can you integrate WhatsApp with my CRM?
Yes, any CRM with an API, such as HubSpot, Zoho, Salesforce or Odoo, or your own customer database. New leads and conversations can be saved automatically.
Do I need a new WhatsApp number?
Not necessarily. An existing WhatsApp Business app number can often be connected to the platform while you keep using the app. Otherwise we set up a dedicated number. We check what applies to you during setup.
How much does WhatsApp automation cost?
It depends on the flows, integrations and whether AI is involved. We don’t publish fixed prices: after a free discovery call you get a fixed written quote. Meta charges separately for some message types.
Can Artover maintain and improve the automation after launch?
Yes. We monitor the automation, update message templates and flows, keep integrations working and improve the AI’s knowledge as your business changes.
What would you like to automate?
Tell us how your business currently handles customer enquiries, bookings, orders or follow-ups. We’ll show you where WhatsApp automation could save your team time and improve customer communication.