Automated customer replies
Answer common questions about your services, prices, opening hours and locations instantly, in the customer’s language.
WhatsApp Automation · Mauritius & international
WhatsApp Automation for Businesses in Mauritius
Turn WhatsApp into your automated business assistant.
Your customers already message you on WhatsApp. We build the automation behind it: instant answers to common questions, booking confirmations and reminders, order updates, lead capture and follow-ups. All of it is connected to your website, booking system, online store or CRM.
Built on the official WhatsApp Business Platform (often called the WhatsApp Business API), for businesses in Mauritius and abroad that spend too much time answering the same messages by hand.
From $9 a month plus usage. See pricing →- Official WhatsApp Business Platform
- Works with your existing systems
- A person can take over at any time
Demo conversation (fictional business and customer)
- Customer: Hi, I’d like to book an appointment for tomorrow.
- Your Business Assistant: Hi! 👋 I’d be happy to help you. What time would you prefer?
- Your Business Assistant: We have these times available: • 10:00 AM • 11:30 AM • 2:00 PM • 4:30 PM
- Customer: 2:00 PM please.
- Booking saved in your calendar
- Your Business Assistant: Perfect! Your appointment is confirmed for tomorrow at 2:00 PM. ✅ We’ll send you a reminder before your appointment.
Demo conversation (fictional business and customer)
Test our WhatsApp AI assistant yourself.
Try it on WhatsAppWhat WhatsApp automation changes for your team
Save time
Repetitive questions and updates stop landing on your team.
Respond faster
Customers get an answer straight away, even after hours.
Capture more leads
Every enquiry is recorded with the details you need.
Automate bookings
Confirmations and reminders go out on their own.
What we can automate
What we automate on WhatsApp: replies, bookings, orders and leads
Start with one workflow that costs your team time every day, then add more as it proves itself.
Appointment & booking automation
Send booking confirmations, reminders and changes, and connect WhatsApp to your appointment or booking system.
Lead capture
Turn WhatsApp enquiries into structured leads (name, need, budget, preferred date), saved where your team works.
Order & e-commerce notifications
Order confirmations, payment updates and delivery notifications sent automatically from your online store.
Customer follow-ups
Follow up after an enquiry, a quotation, an appointment or a purchase, without anyone having to remember.
Business notifications
Messages triggered by events in your website or internal systems: a form submitted, an invoice due, a job completed.
AI WhatsApp chatbot
A WhatsApp chatbot powered by AI that understands customer questions and answers from your own information, with hand-over to staff.
Custom integrations
Connect WhatsApp to WordPress, WooCommerce, booking systems, CRMs, APIs and your own applications.
How it works
How we set up WhatsApp automation, step by step
- 01
Understand your business
We look at the conversations and tasks your team repeats every day and pick the ones worth automating first.
- 02
Design the automation
We write the conversation flows, message templates and rules around the way your business actually works.
- 03
Connect your systems
WhatsApp is linked to your website, booking system, online store, CRM or custom application.
- 04
Launch & improve
We launch, watch the real conversations and refine the flows as your business grows.
Workflows by industry
WhatsApp automation examples for businesses in Mauritius
What a typical workflow looks like in each sector. Every project is designed around your own process, and your team can step in at any point.
Salons & beauty
Hair and beauty salons, nail artists, barbers, spas
- 1.The customer picks a service and, if you like, a stylist
- 2.Free slots are offered from your calendar
- 3.The booking is confirmed and a reminder goes out the day before
- 4.Rescheduling or cancelling takes one reply
- 5.A rebooking message follows a few weeks later
Healthcare & clinics
Doctors, medical and dental clinics, physiotherapists, wellness
- 1.The patient asks for an appointment and chooses a practitioner
- 2.A slot is booked from your schedule
- 3.Confirmation with location, opening hours and preparation instructions
- 4.A reminder before the visit
- 5.Medical questions go straight to your staff: the assistant never gives medical advice
Bakeries & cake makers
Bakeries, pastry shops, cake makers, caterers
- 1.“I need a birthday cake for Saturday”
- 2.The assistant asks for the date, occasion, number of guests, flavour and design
- 3.The customer sends an inspiration photo
- 4.Your team confirms the price and the deposit
- 5.A reminder before collection or delivery
Restaurants & cafés
Restaurants, cafés, takeaways
- 1.Table bookings with the number of guests and time
- 2.Instant answers about the menu, opening hours and location
- 3.Takeaway and delivery enquiries passed to the kitchen
- 4.Order status on request
- 5.Promotions only for customers who agreed to receive them
Hotels & tourism
Hotels, guest houses, villas, tour and excursion operators
- 1.Room or excursion enquiries answered with your real information
- 2.Booking details and pick-up or airport transfer times
- 3.Check-in information before arrival
- 4.Guest questions answered during the stay
- 5.A follow-up message after the stay
Retail & e-commerce
Online stores, shops, fashion, electronics
- 1.Product questions and stock checks
- 2.Order confirmation sent from your WooCommerce store
- 3.Payment and delivery updates
- 4.Order status whenever the customer asks
- 5.Returns and exchanges handed to your team
Professional services & real estate
Accountants, lawyers, consultants, agencies, real estate
- 1.New enquiries qualified with a few questions
- 2.Document checklists sent and collected
- 3.Meetings or property viewings booked
- 4.A follow-up after each quote or viewing
- 5.Every lead saved in your CRM
Appointment-based businesses
Gyms, fitness studios, tutors, driving schools, garages, home services
- 1.Bookings and schedule changes handled on WhatsApp
- 2.Reminders that cut down no-shows
- 3.Payment reminders for sessions or services
- 4.Questions answered from your own information
- 5.A person takes over whenever needed
App or Platform
WhatsApp Business app or WhatsApp Business Platform (API)?
Most businesses in Mauritius start with the free WhatsApp Business app. Automation needs the WhatsApp Business Platform, the official API from Meta.
WhatsApp Business app
- Free app for small businesses
- Built for one-to-one chats answered by hand
- Quick replies, away messages and a catalogue
- No real connection to your website, booking system or CRM
WhatsApp Business Platform (API)
- The official API for businesses, often called the WhatsApp Business API
- Automation, AI chatbots and several team members on the same number
- Connected to your website, WooCommerce, booking system or CRM
- Messages you start (reminders, order updates, promotions) use templates approved by Meta
- Replying within 24 hours of a customer’s message is free; Meta charges for most other messages, per delivered message and by type
Already using the WhatsApp Business app? Your number can often be connected to the Platform while you keep the app on your phone (Meta calls this coexistence). We check what applies to you before setup.
Read our guide to WhatsApp Business in Mauritius: setup, templates, Meta pricing and coexistence →AI on WhatsApp
AI chatbot for WhatsApp, in English, French and Kreol Morisien
Instead of customers waiting for someone to answer every message, an AI assistant handles common questions at any hour and hands the conversation to a person when it should. It answers from your own information (your services, policies, products and FAQs), not from the internet.
What the assistant does, what it may say and when it hands over is decided with you. The assistant can reply in English, French and Kreol Morisien.
How our AI customer service agents work across web chat, Messenger and WhatsApp →- Answer questions about your business
- Use your company’s own information
- Qualify leads
- Collect customer details
- Help with bookings
- Give product and service information
- Escalate conversations to staff
- Connect to external systems through APIs
Integrations
WhatsApp Business API integrations: WooCommerce, CRM, booking systems
WhatsApp works best when it is not a separate island. We build the integration around your existing tools, so a message can create a booking, update an order or add a lead, and events in your systems can send the right message.
- WordPress
- WooCommerce
- Websites & web forms
- Booking systems
- CRM systems
- Customer databases
- APIs & webhooks
- Custom web applications
- E-commerce platforms
Consent & data protection
Consent, opt-in and data protection in Mauritius
WhatsApp only allows businesses to message customers who agreed to hear from them, and the Data Protection Act 2017 asks for the same care with personal data. We build that in from the start:
- An opt-in where customers first contact you: website form, checkout, booking or first chat
- A record of when and how each customer agreed
- A simple way to stop messages, respected straight away
- Only the details each workflow needs, stored with restricted access
- Promotions kept separate from booking and order messages
We use it ourselves
Our own invoices and reminders go out on WhatsApp
Artover’s in-house assistant sends invoices, payment reminders and receipts through the WhatsApp Business Platform, using approved message templates, with a person approving every message. The same approach goes into the automations we build for clients.
How Artover sends its own invoices on WhatsApp →Why Artover
Automation built by a team that builds your other systems too
Custom, not one-size-fits-all
Flows and integrations are built for your process, not squeezed into a generic chatbot template.
Website & e-commerce expertise
We build websites, WordPress and WooCommerce stores, so we know where the data lives.
API & system integrations
Booking systems, CRMs, POS and custom databases, connected properly rather than copy-pasted.
Business-specific workflows
Rules, languages, opening hours and hand-over designed with your team.
Ongoing support
We monitor, update templates and improve the flows after launch.
Local team
Based in Cybercity Ebene, working with businesses in Mauritius and abroad.
Pricing
Simple pricing: one monthly plan plus a wallet
Connect your WhatsApp number to Artover Chat yourself, in a few minutes. You pay a fixed monthly subscription, and you add credit to a Usage Wallet that pays for AI replies and WhatsApp messages as you use them. Messenger and Instagram can be connected too, at no extra subscription.
Artover Chat
$9/ month
No setup fee, no contract. Cancel any time.
- AI assistant that answers from your own business information
- Your WhatsApp Business number on the official platform
- Facebook Messenger and Instagram messages in the same inbox, included
- Shared inbox: your team takes over any conversation
- Leads, bookings and reminders
- Replies in English, French and Kreol Morisien
- Web app and mobile app
Usage Wallet
Top up from $5 ($10, $25, $50, $100, $200). Each AI reply and each message you send is deducted as it happens, and you see every charge. Set a low-balance alert or automatic top-up so your assistant never stops.
Pay in US dollars with PayPal or a card, or in Mauritian rupees by bank transfer.
Create your account and connect WhatsApp. Try your assistant free with 25 test messages before you subscribe.
Estimate your monthly cost
Move the sliders to match your business.
Customers who message you
Customers who write to you on WhatsApp
Meta doesn’t charge for these messages: you pay only for AI replies
Messages you send first (WhatsApp)
Booking reminders, order and payment updates
Only to customers who agreed to receive them
- Subscription
- $9.00
- WhatsApp usage
- $11.70
- Messenger and Instagram usage
- $0.00
- Estimated total per month
- $20.70
A $25 top-up covers about a month.
Estimated rates: about $0.023 per AI reply. On WhatsApp, beyond 1,000 replies a month per number, WhatsApp adds $0.009 per reply; messages you send first cost $0.009 per reminder or update and $0.07 per promotion. Messenger and Instagram add nothing to the AI reply. Estimate only. Actual charges depend on the length of each AI reply and on the country of the customer you message.
Need custom integrations (booking system, WooCommerce, CRM)? Those are quoted separately after a free discovery call. Request a consultation →
WhatsApp automation FAQ
What is WhatsApp automation?
It means using the official WhatsApp Business Platform to answer and send messages automatically (replies to common questions, booking reminders, order updates, follow-ups), connected to your own systems, with your team able to step in at any time.
What is the difference between the WhatsApp Business app and the WhatsApp Business API?
The WhatsApp Business app is a free app for answering customers by hand. The WhatsApp Business Platform, often called the WhatsApp Business API, lets software send and answer messages: automation, AI chatbots, several team members on one number and connections to your website, store, booking system or CRM. Automation needs the Platform.
What is a WhatsApp chatbot?
A WhatsApp chatbot answers customers automatically on your WhatsApp number. It can follow fixed steps (choose a service, pick a time) or use AI to understand free-text questions and answer from your own information. Ours hand the conversation to a person whenever needed.
Can WhatsApp automation work with my existing website?
Yes. Your website can send WhatsApp messages when something happens (a form submitted, a booking made, an order placed), and a WhatsApp button can start a conversation that the automation handles.
Can you connect WhatsApp to my booking system?
Yes, if the booking system offers an API or webhooks, which most modern ones do. If it doesn’t, we can build a simple booking flow directly in WhatsApp and a calendar behind it.
Can WhatsApp send automatic appointment reminders?
Yes. Reminders are sent at the times you choose using message templates approved by WhatsApp, which is required for messages sent to customers who haven’t written to you in the last 24 hours.
Can WhatsApp automation work with WooCommerce?
Yes. Order confirmations, payment and delivery updates can be triggered from WooCommerce, and customers can ask about their order status on WhatsApp.
Can I use AI with WhatsApp?
Yes. An AI assistant can answer from your own information, qualify leads and help with bookings. We decide with you what it can answer and when it must hand over to a person.
Can the WhatsApp assistant reply in Kreol Morisien?
Yes. It can reply in English, French and Kreol Morisien, following the language the customer writes in.
Can customers still speak to a real person?
Always. The automation can hand over when the customer asks, when the question is outside its scope, or at any time your team decides to reply.
Can you integrate WhatsApp with my CRM?
Yes, any CRM with an API, such as HubSpot, Zoho, Salesforce or Odoo, or your own customer database. New leads and conversations can be saved automatically.
Do I need a new WhatsApp number?
Not necessarily. An existing WhatsApp Business app number can often be connected to the platform while you keep using the app. Otherwise we set up a dedicated number. We check what applies to you during setup.
Do customers need to opt in before receiving WhatsApp messages?
Yes. WhatsApp requires customers to agree to receive messages from your business before you send them templates such as reminders or promotions, and the Data Protection Act 2017 applies to the personal data involved. We add the opt-in to your forms or first conversation and keep a record of it.
Can I send promotions and marketing messages on WhatsApp?
Yes, to customers who agreed to receive them, using marketing templates approved by Meta. Meta charges per delivered marketing message and may limit how many a person receives, so we keep promotions relevant and separate from booking and order messages.
How much does WhatsApp automation cost?
Artover Chat costs $9 a month. You also top up a Usage Wallet, from $5, that pays for AI replies and WhatsApp messages as you use them. Use the price simulator on this page to estimate your month. Custom integrations are quoted separately after a free discovery call.
Can Artover maintain and improve the automation after launch?
Yes. We monitor the automation, update message templates and flows, keep integrations working and improve the AI’s knowledge as your business changes.
What would you like to automate?
Tell us how your business currently handles customer enquiries, bookings, orders or follow-ups. We’ll show you where WhatsApp automation could save your team time and improve customer communication.