AI replies
Common questions about services, prices, hours and locations answered from your own information, in the customer’s language.
WhatsApp Automation · Mauritius & international
WhatsApp Automation in Mauritius for Bookings, Sales & Customer Support
More than a chatbot. We connect WhatsApp to your business and automate what happens next.
Your customers already message you on WhatsApp. We make those messages do something: answer questions, qualify leads, book appointments, send reminders and order updates, follow up, and hand over to your team when a person is needed. All of it connected to your website, booking system, online store, CRM or own software.
Built on the official WhatsApp Business Platform (often called the WhatsApp Business API), for businesses in Mauritius and abroad that spend too much time answering the same messages by hand.
From $9 a month plus usage. See pricing →- Official WhatsApp Business Platform
- Works with your existing systems
- A person can take over at any time
Demo conversation (fictional business and customer)
- Customer: Hi, I’d like to book an appointment for tomorrow.
- Your Business Assistant: Hi! 👋 I’d be happy to help you. What time would you prefer?
- Your Business Assistant: We have these times available: • 10:00 AM • 11:30 AM • 2:00 PM • 4:30 PM
- Customer: 2:00 PM please.
- Booking saved in your calendar
- Your Business Assistant: Perfect! Your appointment is confirmed for tomorrow at 2:00 PM. ✅ We’ll send you a reminder before your appointment.
Demo conversation (fictional business and customer)
Test our WhatsApp AI assistant yourself.
Try it on WhatsAppWhat WhatsApp automation changes for your team
Save time
Repetitive questions and updates stop landing on your team.
Respond faster
Customers get an answer straight away, even after hours.
Capture more leads
Every enquiry is recorded with the details you need.
Automate bookings
Confirmations and reminders go out on their own.
Chatbot or automation
More than a WhatsApp chatbot
A chatbot answers. Automation acts. The difference shows the moment a customer asks for something your business has to do.
1
Simple chatbot
Answers predefined questions from a menu.
- “Press 1 for opening hours”
- Breaks when the customer writes freely
- Leaves the real work to your team
2
AI chatbot
Understands natural questions and conversations.
- Answers “are you open Sunday?” in any wording
- Uses your own information, not the internet
- Still stops at giving information
3
WhatsApp business automation
Uses the conversation to trigger real business actions.
- Checks availability, creates the booking, updates the order
- Sends confirmations, reminders and follow-ups
- Hands over to your team when a person is needed
One message, followed through
Can I come Saturday afternoon?
- Understands which service the customer means
- Checks availability in your calendar
- Proposes two or three times
- Creates the booking the customer picks
- Sends the confirmation
- Reminder scheduled for Friday
What we can automate
What can be automated on WhatsApp: replies, bookings, orders and leads
Start with one workflow that costs your team time every day, then add more as it proves itself.
Lead qualification
A few questions (need, budget, date, area) asked before a lead reaches your team.
Appointment booking
Free slots offered from your calendar or booking system, and the chosen one booked.
Booking confirmations
Date, time, address and what to bring, sent the moment a booking is made.
Reminders
Appointment, payment and renewal reminders at the time you choose.
Follow-ups
After an enquiry, a quote, a visit or a purchase, without anyone having to remember.
Customer support
Order, account and how-to questions answered, with a person one message away.
Order notifications
Order confirmations and payment updates sent from your online store.
Delivery updates
Dispatched, out for delivery, delivered: the customer knows without asking.
Enquiry routing
Sales to sales, support to support, each branch to its own team.
Staff notifications
Your team is alerted on WhatsApp when a booking, a hot lead or a complaint comes in.
Human handoff
The conversation passes to a person with its full history when the assistant should not answer.
Workflows
WhatsApp workflows, step by step
Five workflows we build most often. Each one starts with a message and ends with something done.
Hi, can I book a massage this week?
- Identifies the service and its length
- Finds free slots in your calendar
- Customer picks a time, booking created
- Confirmation sent with the address
- Reminder the day before
I’d like a quote for a new website.
- AI asks two or three qualifying questions
- Answers saved as a structured lead
- Lead added to your CRM or sheet
- Sales team notified on WhatsApp
- Qualified lead, ready to call back
Do you have this in size M? And where is my order?
- Product details and stock read from your store
- Order looked up by number or phone
- Current status sent to the customer
- Delivery update sent when it ships
- Customer updated, no ticket opened
My booking link isn’t working.
- AI answers from your knowledge base
- Collects the details your team will need
- Unclear or sensitive case flagged
- Conversation handed to a person with its history
- Resolved or with the right person
Thanks, I’ll think about it.
- Follow-up sent after the delay you choose
- Customer replies with a question
- AI answers, or staff continue the conversation
- Outcome recorded
- No enquiry forgotten
Example flows. Yours are designed around your own process, rules and systems.
Integrations
Connect WhatsApp to your business
WhatsApp should not run separately from the rest of the business. It should be part of the workflow: a message creates a booking, updates an order or adds a lead, and events in your systems send the right message at the right time. We build the connection around the tools you already use.
- Websites & web forms
- WordPress
- WooCommerce
- CRM systems
- Calendars
- Booking systems
- APIs & webhooks
- Internal software
- Custom applications
AI, automation and people
AI understands. Automation acts. People decide.
AI
Understands the conversation
Reads what the customer means, however it is written, and answers from your own information: services, policies, products and FAQs.
- Replies in English, French and Kreol Morisien
- Says it will check with the team when unsure
- Never answers from the internet
Automation
Performs the business action
Fixed rules do the work once the request is clear, so nothing depends on someone remembering.
- Creates bookings and updates orders
- Saves leads where your team works
- Sends templates, reminders and alerts on time
Human
Handles what needs a person
AI does not replace your team. It hands over, with the full conversation, whenever a person should reply.
- Complaints and sensitive situations
- Complex or unusual requests
- High-value sales opportunities
- Any customer who asks for a person
AI on WhatsApp
AI chatbot for WhatsApp, in English, French and Kreol Morisien
Instead of customers waiting for someone to answer every message, an AI assistant handles common questions at any hour and hands the conversation to a person when it should. It answers from your own information (your services, policies, products and FAQs), not from the internet.
What the assistant does, what it may say and when it hands over is decided with you. The assistant can reply in English, French and Kreol Morisien.
How our AI customer service agents work across web chat, Messenger and WhatsApp →- Answer questions about your business
- Use your company’s own information
- Qualify leads
- Collect customer details
- Help with bookings
- Give product and service information
- Escalate conversations to staff
- Connect to external systems through APIs
Industries
WhatsApp automation by industry
The sectors where WhatsApp automation pays off fastest. Each page shows the workflows, integrations and handover rules for that trade.
Salons & beauty
Hair and beauty salons, nail artists, barbers, spas
Bookings from real free slots, reminders the day before, rebooking invitations.
See the workflowsDoctors & clinics
Doctors, medical and dental clinics, physiotherapists
Appointment requests, reminders and practical questions. Never medical advice.
See the workflowsRestaurants
Restaurants, cafés, takeaways
Table reservations, menu and hours questions, group and event enquiries.
See the workflowsHotels & tourism
Hotels, guest houses, villas, excursion operators
Booking enquiries, airport transfers, pre-arrival messages and guest questions.
See the workflowsE-commerce
Online stores, WooCommerce shops
Product questions, order confirmations, delivery updates and order status.
See the workflowsReal estate
Agencies, agents, developers
Lead qualification, property matching, viewings and follow-ups.
See the workflowsCar rental
Car rental agencies, transfer and chauffeur services
Quotes by date and car category, licence details, deposits, handover and return reminders.
See the workflowsBakeries & cake makers
Bakeries, pastry shops, caterers
Custom orders collected step by step: date, guests, flavour, design, inspiration photo.
Appointment-based businesses
Gyms, tutors, driving schools, garages, home services
Bookings, schedule changes and payment reminders handled on WhatsApp.
App or Platform
WhatsApp Business app or WhatsApp Business Platform (API)?
Most businesses in Mauritius start with the free WhatsApp Business app. Automation needs the WhatsApp Business Platform, the official API from Meta.
WhatsApp Business app
- Free app for small businesses
- Built for one-to-one chats answered by hand
- Quick replies, away messages and a catalogue
- No real connection to your website, booking system or CRM
WhatsApp Business Platform (API)
- The official API for businesses, often called the WhatsApp Business API
- Automation, AI chatbots and several team members on the same number
- Connected to your website, WooCommerce, booking system or CRM
- Messages you start (reminders, order updates, promotions) use templates approved by Meta
- Replying within 24 hours of a customer’s message is free; Meta charges for most other messages, per delivered message and by type
Already using the WhatsApp Business app? Your number can often be connected to the Platform while you keep the app on your phone (Meta calls this coexistence). We check what applies to you before setup.
Read our guide to WhatsApp Business in Mauritius: setup, templates, Meta pricing and coexistence →How we connect the WhatsApp Business API to your systems →Consent & data protection
Consent, opt-in and data protection in Mauritius
WhatsApp only allows businesses to message customers who agreed to hear from them, and the Data Protection Act 2017 asks for the same care with personal data. We build that in from the start:
- An opt-in where customers first contact you: website form, checkout, booking or first chat
- A record of when and how each customer agreed
- A simple way to stop messages, respected straight away
- Only the details each workflow needs, stored with restricted access
- Promotions kept separate from booking and order messages
Our own WhatsApp
We use WhatsApp automation ourselves
Artover’s in-house assistant sends our invoices, payment reminders and receipts through the WhatsApp Business Platform, as approved message templates with the PDF attached, and a person approves every message. The WhatsApp AI assistant you can try on this page is ours too. The same approach goes into the automations we build for clients.
How Artover sends its own invoices on WhatsApp →How it works
How we set up WhatsApp automation, step by step
- 01
Understand your business
We look at the conversations and tasks your team repeats every day and pick the ones worth automating first.
- 02
Design the automation
We write the conversation flows, message templates and rules around the way your business actually works.
- 03
Connect your systems
WhatsApp is linked to your website, booking system, online store, CRM or custom application.
- 04
Launch & improve
We launch, watch the real conversations and refine the flows as your business grows.
Why Artover
Automation built by a team that builds your other systems too
Custom, not one-size-fits-all
Flows and integrations are built for your process, not squeezed into a generic chatbot template.
Website & e-commerce expertise
We build websites, WordPress and WooCommerce stores, so we know where the data lives.
API & system integrations
Booking systems, CRMs, POS and custom databases, connected properly rather than copy-pasted.
Business-specific workflows
Rules, languages, opening hours and hand-over designed with your team.
Ongoing support
We monitor, update templates and improve the flows after launch.
Local team
Based in Cybercity Ebene, working with businesses in Mauritius and abroad.
Mobile app
Scan with your Android phone to installYour WhatsApp inbox in your pocket
Artover Chat for Android keeps every conversation with you: see what the AI answered, take over when a customer needs a person, and follow leads and appointments. The app is included with every account.
- WhatsApp, Instagram, Messenger and website chat
- Take over from the AI in one tap
- Leads and appointments
- Notifications when a customer needs you
Pricing
Simple pricing: one monthly plan plus a wallet
Connect your WhatsApp number to Artover Chat yourself, in a few minutes. You pay a fixed monthly subscription, and you add credit to a Usage Wallet that pays for AI replies and WhatsApp messages as you use them. Messenger and Instagram can be connected too, at no extra subscription.
Artover Chat
$9/ month
No setup fee, no contract. Cancel any time.
- AI assistant that answers from your own business information
- Your WhatsApp Business number on the official platform
- Facebook Messenger and Instagram messages in the same inbox, included
- Shared inbox: your team takes over any conversation
- Leads, bookings and reminders
- Replies in English, French and Kreol Morisien
- Web app and mobile app
Usage Wallet
Top up from $5 ($10, $25, $50, $100, $200). Each AI reply and each message you send is deducted as it happens, and you see every charge. Set a low-balance alert or automatic top-up so your assistant never stops.
Pay in US dollars with PayPal or a card, or in Mauritian rupees by bank transfer.
Create your account and connect WhatsApp. Try your assistant free with 25 test messages before you subscribe.
Estimate your monthly cost
Move the sliders to match your business.
Customers who message you
Customers who write to you on WhatsApp
Meta doesn’t charge for these messages: you pay only for AI replies
Messages you send first (WhatsApp)
Booking reminders, order and payment updates
Only to customers who agreed to receive them
- Subscription
- $9.00
- WhatsApp usage
- $3.51
- Messenger and Instagram usage
- $0.00
- Estimated total per month
- $12.51
A $10 top-up covers about a month.
Need custom integrations (booking system, WooCommerce, CRM)? Those are quoted separately after a free discovery call. Request a consultation →
WhatsApp automation FAQ
What is WhatsApp automation?
It means using the official WhatsApp Business Platform to answer and send messages automatically (replies to common questions, booking reminders, order updates, follow-ups), connected to your own systems, with your team able to step in at any time.
What is the difference between the WhatsApp Business app and the WhatsApp Business API?
The WhatsApp Business app is a free app for answering customers by hand. The WhatsApp Business Platform, often called the WhatsApp Business API, lets software send and answer messages: automation, AI chatbots, several team members on one number and connections to your website, store, booking system or CRM. Automation needs the Platform.
What is a WhatsApp chatbot?
A WhatsApp chatbot answers customers automatically on your WhatsApp number. It can follow fixed steps (choose a service, pick a time) or use AI to understand free-text questions and answer from your own information. Ours hand the conversation to a person whenever needed.
What is the difference between a chatbot and WhatsApp automation?
A chatbot answers questions. WhatsApp automation also acts on the conversation: it checks availability and creates the booking, looks up an order, saves a lead in your CRM, then sends the confirmation and the reminder. An AI chatbot is usually one part of a WhatsApp automation.
Does it use the official WhatsApp Business Platform?
Yes. Everything we build runs on Meta’s official WhatsApp Business Platform (the Cloud API), with message templates approved by Meta. We don’t use unofficial tools that automate the WhatsApp app, which break WhatsApp’s terms and can get a number banned.
Can WhatsApp automation work with my existing website?
Yes. Your website can send WhatsApp messages when something happens (a form submitted, a booking made, an order placed), and a WhatsApp button can start a conversation that the automation handles.
Can you connect WhatsApp to my booking system?
Yes, if the booking system offers an API or webhooks, which most modern ones do. If it doesn’t, we can build a simple booking flow directly in WhatsApp and a calendar behind it.
Can WhatsApp send automatic appointment reminders?
Yes. Reminders are sent at the times you choose using message templates approved by WhatsApp, which is required for messages sent to customers who haven’t written to you in the last 24 hours.
Can WhatsApp automation work with WooCommerce?
Yes. Order confirmations, payment and delivery updates can be triggered from WooCommerce, and customers can ask about their order status on WhatsApp.
Can I use AI with WhatsApp?
Yes. An AI assistant can answer from your own information, qualify leads and help with bookings. We decide with you what it can answer and when it must hand over to a person.
Can the WhatsApp assistant reply in Kreol Morisien?
Yes. It can reply in English, French and Kreol Morisien, following the language the customer writes in.
Can customers still speak to a real person?
Always. The automation can hand over when the customer asks, when the question is outside its scope, or at any time your team decides to reply.
Can you integrate WhatsApp with my CRM?
Yes, any CRM with an API, such as HubSpot, Zoho, Salesforce or Odoo, or your own customer database. New leads and conversations can be saved automatically.
Do I need a new WhatsApp number?
Not necessarily. An existing WhatsApp Business app number can often be connected to the platform while you keep using the app. Otherwise we set up a dedicated number. We check what applies to you during setup.
Do customers need to opt in before receiving WhatsApp messages?
Yes. WhatsApp requires customers to agree to receive messages from your business before you send them templates such as reminders or promotions, and the Data Protection Act 2017 applies to the personal data involved. We add the opt-in to your forms or first conversation and keep a record of it.
Can I send promotions and marketing messages on WhatsApp?
Yes, to customers who agreed to receive them, using marketing templates approved by Meta. Meta charges per delivered marketing message and may limit how many a person receives, so we keep promotions relevant and separate from booking and order messages.
How much does WhatsApp automation cost in Mauritius?
Artover Chat costs $9 a month. You also top up a Usage Wallet, from $5, that pays for AI replies and WhatsApp messages as you use them. Use the price simulator on this page to estimate your month. Custom integrations are quoted separately after a free discovery call.
Can Artover maintain and improve the automation after launch?
Yes. We monitor the automation, update message templates and flows, keep integrations working and improve the AI’s knowledge as your business changes.
What would you like to automate?
Tell us how your business currently handles customer enquiries, bookings, orders or follow-ups. We’ll show you where WhatsApp automation could save your team time and improve customer communication.