Privacy Policy

Information You Provide Directly

When you fill out our contact form, request a quote, or interact with our services, we collect information you provide directly, including your name, email address, phone number, company name, and any project details or messages you share with us.

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing behavior, including your IP address, browser type, operating system, referring URLs, pages visited, and time spent on pages. This helps us understand how visitors use our website and improve our services.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze site traffic, and understand visitor behavior. You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

We use the information we collect for the following purposes:

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Client project data is typically retained for 3 years after project completion. Inquiry data from non-clients is retained for up to 12 months.

Depending on your location, you may have the following rights regarding your personal data:

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

What this covers

Artover (Bloomshy Limited) sends and receives WhatsApp messages through the WhatsApp Business Platform provided by Meta, using our own business number. Our Meta application, "Artover Assistant", is used only to operate this account. This section explains what that involves for you.

What we collect through WhatsApp

When you message our business number, or agree to receive documents from us on WhatsApp, we process your WhatsApp phone number, the name shown on your WhatsApp profile, the content of the messages exchanged with us (including files such as invoices, quotes and receipts), and message delivery and read status.

Why we use it

We use WhatsApp to send you invoices, quotes, payment reminders and payment receipts you have asked for or that relate to a contract with us, and to answer your questions. Messages you send us may be processed by an AI service, under a data processing agreement, to prepare a draft reply that a member of our team reviews before anything is sent. Outside a 24-hour reply window we only send messages using templates approved by Meta.

Where it is kept and for how long

Message content and delivery status are stored in our own systems hosted on Google Cloud, and are kept for as long as the related client relationship and our accounting obligations require. Meta processes the messages as the operator of the WhatsApp service under its own terms and privacy policy, which you can read at whatsapp.com/legal.

Permissions our Meta application uses

Our application requests the WhatsApp Business management and messaging permissions from Meta. We use them solely to manage our own business account, its message templates and its messages. We do not use them to access any other business’s WhatsApp account, and we do not sell or share WhatsApp data with third parties for advertising.

Your choices

You can stop receiving messages from us at any time by replying STOP or by blocking our number in WhatsApp. You can ask us to delete the WhatsApp data we hold about you, as explained in the Data Deletion section below.

What this covers

Our website has a chat assistant that answers questions about Artover’s services. Replies are written by an AI model, and a member of our team may read the conversation and reply personally.

What we collect through the chat

The messages you send and the replies you receive; the name, email address and phone number you choose to give us in the chat; your preferred language, the services you ask about and the pages of our website where you used the chat. To recognise you when you come back, your browser stores a random identifier in a first-party cookie and in local storage. It does not identify your device or track you on other websites, and we do not use your IP address to identify you: it is only used, in hashed form, to prevent abuse, and to note the country you are writing from. The address itself is not stored.

Why we use it

To answer your questions, to continue a conversation when you return without asking for the same details again, and to follow up on a project or quotation you have asked about. If you give us your email address and mobile number, we may also send you a WhatsApp message confirming that we received your request and the email address we will reply to. We may keep a short summary of what you asked for so that our team can help you quickly. When you give us your name and email in the chat, we email you a copy of the conversation, with a copy to info@artover.com.

AI processing

Chat messages are processed by Anthropic, our AI provider, under its commercial terms, to generate replies and to summarise the conversation for our team. Anthropic does not use this data to train its models.

Where it is kept and for how long

Conversations are stored in our own systems hosted on Google Cloud and kept for as long as they are useful for our business relationship with you, unless you ask us to delete them. You can clear the chat identifier at any time by deleting this website’s cookies and site data in your browser.

What this covers

Artover Chat (chat.artover.com) is our AI customer-service platform for businesses. A business can choose to connect its own Google account so that its AI assistant can use the business’s information. We request only the access described below, and only when the business connects it.

Google Sheets (drive.file)

When a business connects Google Sheets, Artover Chat accesses only the spreadsheets the business selects with Google’s file picker. We use their rows (for example products, prices or FAQs) as knowledge for that business’s AI assistant. We cannot see or open any other files in the user’s Google Drive.

Google Calendar (calendar.events, calendar.calendarlist.readonly)

When a business connects Google Calendar, Artover Chat accesses its calendar events, to create, update and delete the appointments booked through Artover Chat, and to read busy times so customers are only offered free slots. It also reads the business’s list of calendars, so the business can choose which calendar to use. We only change events that Artover Chat created, and we do not read the titles, descriptions or attendees of other events.

Basic account information

The email address of the connected Google account, so the business can see which account is connected.

How we store and protect it

Google access tokens are encrypted (AES-256) and stored on Google Cloud. Synced spreadsheet rows and busy times are stored only for the business that connected them, are never visible to other businesses and are not shared with third parties, except our AI provider Anthropic, which processes a business’s own data only to answer that business’s customers and does not use it to train its models.

How we use it, and who can see it

We use Google user data only to provide these features to the business that connected it. We do not sell it, use it for advertising, or use it to train AI models, and we do not let humans read it except with the business’s permission, for security, or to comply with the law.

Disconnecting and deletion

A business can disconnect Google at any time in Artover Chat or at myaccount.google.com/permissions. We then delete the stored access token and the synced data, and stop accessing the data.

Limited Use

Artover Chat’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy (developers.google.com/terms/api-services-user-data-policy), including the Limited Use requirements. We do not use Google user data for advertising, do not sell it, and do not use it to develop or train AI models.

What this covers

A business using Artover Chat can connect its own WhatsApp Business number, Facebook Page (Messenger) and Instagram professional account, so that its AI assistant and team can answer the business’s customers in one Inbox. We access these Meta services only after the business connects them with Facebook Login, and only for the purposes below.

What we receive and why

The business’s Page and Instagram account names and IDs (so the business can choose what to connect); the messages customers send to the business on Messenger, Instagram direct messages or WhatsApp, with delivery and read status (to show them in the business’s Inbox and reply); and the customer’s name, Instagram username or WhatsApp phone number as shared by Meta (so the business’s team knows who they are talking to). We do not read the business’s posts, comments, followers, ads or other Page content.

How messages are answered

Replies are sent only in response to a customer’s message, within Meta’s messaging windows: the AI assistant replies within 24 hours of the customer’s last message, and a member of the business’s team may reply up to 7 days later on Messenger and Instagram. To write replies, a customer’s message and the business’s own information are processed by our AI provider Anthropic, which does not use this data to train its models. We never send promotional or unsolicited messages through these channels.

How we store and protect it

Page and WhatsApp access tokens are encrypted (AES-256) and stored on Google Cloud. Conversations are stored only in the workspace of the business that connected the channel, are visible only to that business’s team, and are never shared with other businesses or sold. We use Meta platform data only to provide Artover Chat to that business, in line with Meta’s Platform Terms and Developer Policies.

Disconnecting and deletion

A business can disconnect Messenger, Instagram or WhatsApp at any time in Artover Chat (Channels → Disconnect); we then stop receiving its messages and delete the stored access tokens. A business can delete a conversation in its Inbox, or its whole workspace in Settings. Deleted items are kept for 7 days so they can be restored, then erased permanently with their messages, contacts, business data, connections and stored files; only issued receipts and payment records are kept, as required for accounting. A business can also ask us to delete data by writing to info@artover.com. A customer of a business, or anyone whose data we hold through a Meta service, can request deletion as described in section 13 (Data Deletion) or at artover.com/data-deletion. Access can also be removed at any time in Facebook Settings → Business Integrations.

We use Google Analytics 4 to understand how visitors find and use our website: which pages are visited, from which country and type of device, and whether a visit led to a quote request, a contact form, a chat or a WhatsApp message. Outside the European Union and the United Kingdom, analytics is on by default and these cookies are set unless you decline in the cookie banner. For visitors in the EU and the UK, nothing is stored until you accept. If you decline, Google receives only cookieless signals that cannot be linked to you. When you send a form, we also record the page where your visit started, the website that referred you and the country you are writing from (taken from your IP address, which is not stored), so we can tell which of our pages are useful and where our enquiries come from. If you leave a mobile number, we may confirm on WhatsApp that we received your request and the email address we will reply to. You can change your choice at any time by clearing this website’s cookies and site data in your browser.

You may ask us to delete the personal data we hold about you, including data collected through WhatsApp or any Meta service. Send your request to info@artover.com from the email address or WhatsApp number concerned, with the subject "Data deletion request". We will confirm receipt, delete the data within 30 days unless we are legally required to keep part of it (for example, issued invoices for accounting purposes), and tell you when it is done. Full instructions are on our Data Deletion page at artover.com/data-deletion.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by updating the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: