“Do you have it in blue?”
Someone has to open the back office, check the variant, and type it out. For every product, every evening.
WhatsApp Automation · Online stores
WhatsApp Automation for WooCommerce Online Stores
Shoppers would rather send “still have this in size 40?” than fill in a contact form. We connect WhatsApp to your WooCommerce store, so product questions get answered from the catalogue, every order triggers its own confirmation, and “where is my parcel?” gets a real answer pulled from the order.
For online shops in Mauritius selling fashion, electronics, home goods, food or gifts, on the official WhatsApp Business Platform.
From $9 a month plus usage. See pricing →- Stock and sizes read from your store
- Order and delivery updates sent by WooCommerce
- Returns go straight to your team
Demo conversation (fictional business and customer)
- Customer: Hello, I ordered the rattan lamp on Monday, order 4821. When does it arrive?
- Order 4821 found in WooCommerce
- Store order assistant: Thanks! Order 4821 (rattan lamp) left our warehouse this morning. Delivery is planned for tomorrow between 9:00 and 13:00 in Rose Hill. Payment on delivery, by card or MCB Juice.
- Customer: Perfect, I’ll be home 👍
- Store order assistant: Noted ✅ The driver will message you here before arriving.
Demo conversation (fictional business and customer)
Test our WhatsApp AI assistant yourself.
Try it on WhatsAppThe problem
Where online stores lose time on WhatsApp
Most shop owners already answer customers on WhatsApp by hand. It works until order volume grows, and then the same five questions take over the day.
“Where is my order?”
Delivery questions pile up after every sale, and each one means looking up an order number by hand.
Unclear payment status
Bank transfer, mobile payment or cash on delivery: customers want to know you received it, and staff want to know who still owes.
Carts left behind
A customer adds items, gets distracted, and nobody follows up, even when they said they were happy to hear from you.
Workflows
From product question to delivered parcel
Three situations an online store meets every day, and how each one runs once WhatsApp is connected to WooCommerce.
Is the white sneaker available in 42?
- Finds the product and its variants in your catalogue
- Reads current stock for that size
- Replies with availability and the price shown on your store
- Sends the product link so the customer can order
- Answered, link sent
Customer completes checkout and ticks “updates on WhatsApp”
- WooCommerce sends an order confirmation template
- When payment is received, a payment update follows
- When the order ships, a delivery message with the time window goes out
- For pay-on-delivery orders, the customer confirms they will be available
- Customer informed at each step
The dress is too small, can I swap it?
- Asks for the order number and the item
- Checks the order and the date it was delivered
- Explains your return policy in plain words
- Hands the conversation to staff with the order attached
- Passed to your team, order attached
Example flows. Yours follow your own catalogue, delivery zones and return policy.
Payment and delivery
Built around how people pay and receive orders locally
Many shoppers in Mauritius still choose to pay when the parcel arrives, and others pay by bank transfer or a mobile wallet and then send a screenshot. That makes the messages around payment and delivery as important as the order itself.
We connect WhatsApp to the payment and order statuses your store already tracks. When a payment is confirmed in WooCommerce, the customer is told. When a delivery is planned, they get the day and time window, and for cash-on-delivery orders they can confirm they will be home, which means fewer wasted trips for your driver.
- Payment updates for MCB, MCB Juice, MyT Money, Stripe and PayPal, when your store uses them
- Delivery messages with the planned day and time window
- Availability confirmation for pay-on-delivery orders
- A note to staff when a customer says they will not be home
AI, automation, people
Who handles what in a shop conversation
AI
Reads the catalogue for the customer
Shoppers describe products loosely: “the green one from your Instagram post”, “the bigger size”. The assistant works out what they mean.
- Matches vague descriptions to products and variants
- Answers on sizes, materials and delivery areas from your store
- Replies in English, French or Kreol Morisien
Automation
Moves with each order
Order events in WooCommerce trigger the right message, every time, without anyone pressing send.
- Order confirmation as soon as checkout completes
- Payment received, shipped and delivered updates
- Order status looked up when a customer asks
Human
Staff take what needs judgement
Money back, damaged goods and unhappy customers deserve a person. Those conversations reach your team with the order already attached.
- Returns, exchanges and refunds
- Damaged or wrong items
- Bulk or wholesale enquiries
- Any customer who asks to talk to someone
Messages you can send
Store messages that go out on their own
Messages your store starts use templates approved by Meta. Order and delivery updates are utility messages; cart reminders and promotions are marketing messages, sent only to customers who agreed, and Meta charges for each one delivered.
Order confirmation
Items, total and delivery address, sent the moment the order is placed.
Payment received
A short note when the transfer or card payment is confirmed in your store.
Out for delivery
Day and time window, with a reply option if the customer will be out.
Cart reminder
Only for shoppers who opted in, a friendly nudge about the items they left.
After the purchase
A few days after delivery: care tips, a request for a review, or help if something is wrong.
Back in stock
For customers who asked to be told, a message when the size they wanted returns.
Integrations
Connected to WooCommerce and the tools behind it
WooCommerce is where we work best: we build WooCommerce stores ourselves, so we know where orders, stock and statuses live. Delivery tools, accounting and POS systems can join the flow if they have an API.
- WooCommerce
- WordPress
- MCB, MCB Juice and MyT Money
- Stripe and PayPal
- Erply POS
- Sage, QuickBooks or Xero
- Google Sheets
- Instagram and Messenger in the same inbox
Getting started
How we set it up for your store
- 01
Look at your order flow
We go through your statuses, payment methods, delivery zones and the questions customers ask most.
- 02
Add the WhatsApp opt-in
A checkbox at checkout records who agreed to order updates and, separately, who agreed to promotions.
- 03
Connect WooCommerce
Order events send the right template, and the assistant can read products, stock and order status.
- 04
Test with real orders
We run test orders through each payment method and delivery case before customers see anything.
Pricing
Simple pricing: one monthly plan plus a wallet
Connect your WhatsApp number to Artover Chat yourself, in a few minutes. You pay a fixed monthly subscription, and you add credit to a Usage Wallet that pays for AI replies and WhatsApp messages as you use them. Messenger and Instagram can be connected too, at no extra subscription.
Artover Chat
$9/ month
No setup fee, no contract. Cancel any time.
- AI assistant that answers from your own business information
- Your WhatsApp Business number on the official platform
- Facebook Messenger and Instagram messages in the same inbox, included
- Shared inbox: your team takes over any conversation
- Leads, bookings and reminders
- Replies in English, French and Kreol Morisien
- Web app and mobile app
Usage Wallet
Top up from $5 ($10, $25, $50, $100, $200). Each AI reply and each message you send is deducted as it happens, and you see every charge. Set a low-balance alert or automatic top-up so your assistant never stops.
Pay in US dollars with PayPal or a card, or in Mauritian rupees by bank transfer.
Create your account and connect WhatsApp. Try your assistant free with 25 test messages before you subscribe.
Estimate your monthly cost
Move the sliders to match your business.
Customers who message you
Customers who write to you on WhatsApp
Meta doesn’t charge for these messages: you pay only for AI replies
Messages you send first (WhatsApp)
Booking reminders, order and payment updates
Only to customers who agreed to receive them
- Subscription
- $9.00
- WhatsApp usage
- $3.51
- Messenger and Instagram usage
- $0.00
- Estimated total per month
- $12.51
A $10 top-up covers about a month.
Need custom integrations (booking system, WooCommerce, CRM)? Those are quoted separately after a free discovery call. Request a consultation →
WhatsApp for online stores: FAQ
Can WooCommerce send order notifications on WhatsApp?
Yes. We connect your store so that an order confirmation, payment update and delivery message are sent automatically when the order status changes. These use utility templates approved by Meta.
Can customers check their order status on WhatsApp?
Yes. The customer gives an order number, or writes from the number used at checkout, and the assistant looks the order up in WooCommerce and replies with its current status and delivery details.
Can it answer questions about stock, sizes and prices?
Yes. The assistant reads your catalogue, so it answers from the same products, variants, stock and prices your website shows. If an item is out of stock, it can say so and suggest alternatives you have chosen.
Can I send abandoned cart reminders on WhatsApp?
Only to shoppers who agreed to receive marketing messages from you, for example by ticking a box at checkout. Cart reminders use marketing templates, and Meta charges per delivered message, so we keep them short and occasional.
Does it work with cash on delivery?
Yes. For pay-on-delivery orders, the delivery message can ask the customer to confirm they will be available, and replies like “not home tomorrow” are passed to your team so the delivery can be moved.
Who handles returns and refunds?
Your team. The assistant collects the order number and what went wrong, explains your return policy, then hands the conversation to a person with the order attached. It never approves a refund on its own.
Do I need a WooCommerce store?
WooCommerce is the platform we build on and connect to most often. If your shop runs on a custom system with an API, it can usually be connected too; we check during a free discovery call and quote the work separately.
What does WhatsApp automation cost for an online store?
Artover Chat is a monthly plan plus a usage wallet that covers AI replies and WhatsApp messages as you use them. Current prices and a cost simulator are in the pricing section of this page. The WooCommerce connection is quoted separately after a free discovery call.
Let your store answer “where is my order?”
Tell us how orders, payments and deliveries run in your shop today. We’ll suggest the first messages worth automating.