Approved information only
Answers are drawn from the content you signed off. When you change a price or a policy, the assistant uses the new version.
WhatsApp Chatbot · AI assistant
A WhatsApp AI Chatbot That Does More Than Chat
Most WhatsApp chatbots send a menu and hope the customer picks a number. Ours read what the customer actually wrote, answer from the information you approved, and then do something about it: look up the order, offer the free slot, save the lead. When a question needs a person, the conversation goes to your team with the context attached.
AI assistants for WhatsApp, built for businesses in Mauritius and abroad, on the official WhatsApp Business Platform.
From $9 a month plus usage. See pricing →- Understands free text, not just menu numbers
- Answers only from your approved information
- Takes actions in your systems, then hands over when it should
Demo conversation (fictional business and customer)
- Customer: Hi, I ordered a dining table last week, order 4127. When is it coming?
- Order 4127 looked up in the store system
- Furniture store assistant: Hi! Your table left the warehouse this morning. Delivery is planned for Thursday between 9:00 and 12:00.
- Customer: I’m at work Thursday, can it be Friday instead?
- Change request passed to the delivery team
- Furniture store assistant: I’ve asked the delivery team to move it to Friday. They’ll confirm the new time here once they’ve checked the route.
Demo conversation (fictional business and customer)
Test our WhatsApp AI assistant yourself.
Try it on WhatsAppChatbot, AI chatbot, AI agent
Three kinds of WhatsApp chatbot, and what each can really do
The word “chatbot” covers very different things. The difference shows the moment a customer writes something the menu didn’t expect.
Rule-based chatbot
A decision tree: menus, buttons and fixed answers.
- “Reply 1 for prices, 2 for opening hours”
- Every answer is written in advance
- Stuck as soon as the customer types a real question
- Fine for one narrow task with few variations
AI chatbot
Understands free text and answers from your information.
- Reads “do u deliver to Curepipe on sundays?” and understands it
- Answers from your services, prices, policies and FAQs
- Follows the language the customer writes in
- Can only talk: it can’t check or change anything
AI agent + automation
Understands, answers, and also acts in your systems.
- Books, moves or cancels appointments in your calendar
- Looks up an order or a delivery status
- Saves the lead or updates the contact in your CRM
- Hands over to a person, with a summary, when a rule says so
Most of what we build sits in the third column, with clear limits on which actions the assistant may take on its own.
In practice
What a WhatsApp AI agent does in a conversation
Three everyday messages, and the work the assistant does behind each reply.
Is the 3-seater sofa available in grey, and can it fit through a narrow door?
- Finds the sofa and its colours in your product information
- Gives the dimensions you published
- Says plainly that it can’t judge the door, and offers a measurement check by staff
- Leaves the conversation open for the customer’s next question
- Answered from your catalogue
Can I come and see the showroom on Saturday morning?
- Checks Saturday’s free times in your calendar
- Offers two or three slots
- Books the one the customer picks and takes their name
- Sends the address and confirms in the chat
- Visit booked
We’re furnishing 12 holiday apartments, do you do trade prices?
- Recognises a trade enquiry, which your rules say must go to sales
- Asks for the number of units, timing and contact details
- Saves the lead in your CRM with the conversation attached
- Tells the customer when the sales team will be in touch
- Lead passed to sales
Example flows. Yours follow your own information, systems and hand-over rules.
Where answers come from
Grounded in your information, not the internet
A general AI model knows a lot about the world and nothing about your business. Left alone, it will happily guess your opening hours. So we don’t let it answer from general knowledge. Before it replies, the assistant looks up the relevant part of the information you gave us (price lists, product sheets, policies, FAQs, delivery zones) and writes its answer from that.
Live facts come from your systems, not from a document: stock, free slots and order status are fetched at the moment the customer asks. If something isn’t in the approved information or the connected system, the assistant doesn’t invent it.
We also agree with you, in writing, what it is allowed to say and do:
- Topics it answers on its own, and topics it always passes to staff
- What it never does: promise discounts, give medical or legal advice, confirm refunds
- Which actions it can take alone (book, look up) and which need a person’s approval
- Tone of voice, opening hours behaviour and what it says after hours
Accuracy
How to keep an AI chatbot from making things up
No AI is right every time. The aim is an assistant that knows where its knowledge ends and says so.
“I’ll check with the team”
When the information isn’t there, or the question is ambiguous, the assistant says it will ask a colleague, instead of producing a confident guess.
Hand-over rules
Complaints, refunds, unusual requests and anyone asking for a person go straight to your team, with the conversation so far.
Conversation review
We read real conversations after launch, find the answers that were weak or missing, and fix the information or the rules behind them.
AI, automation, people
Who handles which part of the conversation
AI
The AI understands and replies
Customers write the way they talk, in whichever language comes naturally, often mixing two in one message.
- Replies in English, French or Kreol Morisien, following the customer
- Kreol greetings written the way your customers expect: “Kouma mo kapav ed ou?”
- Each language tested with you before launch
Automation
Automation does the system work
Once the AI knows what the customer wants, fixed steps carry it out, the same way every time.
- Reads stock, slots or order status from your systems
- Creates the booking or the lead record
- Logs every action next to the conversation
Human
Your team takes over when it matters
Every conversation sits in a shared inbox, and anyone on the team can step in.
- Anyone on the team can take over a chat from the inbox
- Hand-overs can come with a short summary of the conversation
- The rules for when it hands over are set with you
Ready-made or custom
Artover Chat, or a chatbot built around your systems
If you mainly need an assistant that answers questions, captures leads and takes bookings, start with Artover Chat, our ready-made product. You sign up, connect your WhatsApp number in minutes and add your business information yourself. Facebook Messenger and Instagram can join the same inbox at no extra subscription. You can send free test messages before subscribing, and it runs on the web and on a mobile app.
It costs a monthly plan plus a usage wallet that pays for AI replies and WhatsApp messages as you use them. Current prices and a cost simulator are in the pricing section of this page.
When the assistant needs to act inside your own systems (a WooCommerce store, a booking tool, a CRM, an internal app), we build that part for you. Custom work is quoted separately after a free discovery call.
Try Artover Chat with free test messages →- Artover Chat: self-serve, connects to Google Calendar and Google Sheets
- Custom build: connected to your website, store, CRM or own software through APIs
- Both: AI answers from your information, and your team can take over any chat
Integrations
What the AI agent can connect to
An assistant that can only talk is limited. These are the systems we connect so it can check and act, through their API or webhooks.
- WordPress and WooCommerce
- Google Calendar and booking systems with an API
- Google Sheets
- HubSpot, Zoho, Salesforce, Odoo, Pipedrive
- Erply POS
- Your own database or web app
- Messenger and Instagram in the same inbox
Honest limits
When a chatbot is the wrong tool
We’d rather tell you before you spend money on it.
Very few messages
If you get a handful of chats a day and enjoy answering them, the free WhatsApp Business app and a few quick replies may be enough.
Every answer needs judgement
Quotes that depend on a site visit, diagnoses, legal opinions: the assistant can collect the details, but a person must answer.
No written information yet
An AI can only be as good as what it is given. If prices and policies live in someone’s head, we write them down first.
The relationship is the product
Some clients choose you because the owner answers personally. Keep that, and automate only the reminders around it.
Pricing
Simple pricing: one monthly plan plus a wallet
Connect your WhatsApp number to Artover Chat yourself, in a few minutes. You pay a fixed monthly subscription, and you add credit to a Usage Wallet that pays for AI replies and WhatsApp messages as you use them. Messenger and Instagram can be connected too, at no extra subscription.
Artover Chat
$9/ month
No setup fee, no contract. Cancel any time.
- AI assistant that answers from your own business information
- Your WhatsApp Business number on the official platform
- Facebook Messenger and Instagram messages in the same inbox, included
- Shared inbox: your team takes over any conversation
- Leads, bookings and reminders
- Replies in English, French and Kreol Morisien
- Web app and mobile app
Usage Wallet
Top up from $5 ($10, $25, $50, $100, $200). Each AI reply and each message you send is deducted as it happens, and you see every charge. Set a low-balance alert or automatic top-up so your assistant never stops.
Pay in US dollars with PayPal or a card, or in Mauritian rupees by bank transfer.
Create your account and connect WhatsApp. Try your assistant free with 25 test messages before you subscribe.
Estimate your monthly cost
Move the sliders to match your business.
Customers who message you
Customers who write to you on WhatsApp
Meta doesn’t charge for these messages: you pay only for AI replies
Messages you send first (WhatsApp)
Booking reminders, order and payment updates
Only to customers who agreed to receive them
- Subscription
- $9.00
- WhatsApp usage
- $3.51
- Messenger and Instagram usage
- $0.00
- Estimated total per month
- $12.51
A $10 top-up covers about a month.
Need custom integrations (booking system, WooCommerce, CRM)? Those are quoted separately after a free discovery call. Request a consultation →
WhatsApp AI chatbot: FAQ
What is the difference between a WhatsApp chatbot and a WhatsApp AI agent?
A chatbot answers. An AI agent answers and also acts: it can check a calendar, book an appointment, look up an order or save a lead in your CRM. Both can hand the conversation to a person.
Where does the AI chatbot get its answers?
From the information you approve: your services, prices, policies, product details and FAQs, plus live data from any system we connect, such as stock or free slots. It does not answer from the internet.
What happens if the chatbot doesn’t know the answer?
It says it will check with the team and flags the conversation, rather than guessing. You decide which topics it must always pass to a person.
Can the WhatsApp chatbot reply in Kreol Morisien?
Yes. It replies in English, French and Kreol Morisien, following the language the customer writes in. We test each language with you before launch.
Can my staff take over a conversation from the chatbot?
Yes, at any time, from a shared inbox. The assistant steps aside while a person handles the chat, and the customer stays in the same WhatsApp conversation.
Do I need the WhatsApp Business API for an AI chatbot?
Yes. A chatbot runs on the WhatsApp Business Platform (often called the WhatsApp Business API), not on the free app. Your current number can often be connected while you keep using the app.
Can I set up a WhatsApp AI chatbot myself?
Yes, with Artover Chat: you sign up, connect your number and add your business information. If you need the assistant to work inside your own systems, we build that part for you.
How much does a WhatsApp AI chatbot cost?
Artover Chat is a monthly plan plus a usage wallet that pays for AI replies and WhatsApp messages as you use them. Current prices and a cost simulator are in the pricing section of this page. Custom integrations are quoted separately after a free discovery call.
Find out what your chatbot should be allowed to do
Send us a few of the questions customers ask you most. We’ll tell you which ones an AI assistant can answer, which actions it could take, and what should stay with your team.