Guests write from other time zones
Europe’s evening is the middle of the night here. An enquiry answered eight hours later has often already been booked elsewhere.
WhatsApp Automation · Hotels, villas & tours
WhatsApp Automation for Hotels, Villas and Tour Operators
A couple in Lyon plans their honeymoon at 23:00 their time and writes to ask about a sea-view room, the airport transfer and a catamaran day. In Mauritius it’s 1am. We build the WhatsApp assistant that answers them straight away, checks your availability, collects their flight details and passes the booking to reservations, ready to confirm in the morning.
For hotels, guesthouses, villas, holiday rentals and tour or activity operators in Mauritius, on the official WhatsApp Business Platform.
From $9 a month plus usage. See pricing →- Enquiries answered in any time zone
- Transfers and excursions collected in one chat
- Complaints and special requests go to your team
Demo conversation (fictional business and customer)
- Customer: Hello! Do you have a sea-view room for 2 adults, 12 to 19 March? We land at 06:40.
- Availability checked in the booking engine
- Beach hotel reservations: Hello! For 12–19 March we have two options: • Deluxe sea view, breakfast included • Beach suite with terrace With a 06:40 landing, would you like an airport transfer and early check-in?
- Customer: Deluxe sea view, and yes to the transfer please. We land at 06:40.
- Booking request and transfer sent to reservations
- Beach hotel reservations: Thank you ✅ Deluxe sea view, 12–19 March, 2 adults, transfer for your 06:40 arrival. Our reservations team will send your confirmation here this morning. Early check-in is noted as a request.
Demo conversation (fictional business and customer)
Test our WhatsApp AI assistant yourself.
Try it on WhatsAppThe problem
Where guest messages get lost
Guests choose a hotel or villa partly on how quickly and clearly it answers. On WhatsApp, they expect a reply the way they would from a friend.
One booking, many messages
Dates, number of guests, children’s ages, room type, flight time, transfer, dietary needs. It takes a dozen messages to collect what a booking needs.
The same questions every day
“Is breakfast included?”, “Is there a kids’ club?”, “How far is the airport?”, “Can we check in early?” Reception answers them all by hand.
Excursion requests scattered
A guest asks about a catamaran day on WhatsApp, the desk takes it on paper, the operator confirms by phone. Details slip between them.
Workflows
Hotel and villa workflows on WhatsApp
Three conversations every property handles, from the first enquiry to the morning of an excursion.
Do you have a family room for 2 adults and 2 kids (4 and 9) over Easter?
- Reads the dates, guests and children’s ages
- Checks availability in your booking engine or channel manager, if it has an API
- Suggests the room types that fit the family, from your own descriptions
- Sends the enquiry to reservations to confirm the rate and take the booking
- Enquiry ready for reservations
Yes please, we’d like the transfer. Our flight lands at 17:20.
- A pre-arrival message goes out a few days before, to guests who agreed to receive it
- The guest replies with flight details and requests
- The transfer is added to the driver’s list or sent to your transfer partner
- The guest gets the pickup details in the same chat
- Transfer booked, guest informed
Can we do the dolphin trip on Thursday? We’re 3 adults.
- Answers what the trip includes, departure time and what to bring, from your activity sheets
- Checks the day against the operator’s schedule, if it is shared with you
- Takes names and the pickup point
- Passes the request to the activity desk or the operator to confirm
- Request sent, guest updated
Example flows. Yours follow your own rooms, policies, partners and booking tools.
The guest stay
The same WhatsApp chat, from enquiry to check-out
Guests keep one conversation with your property. Behind it, each message reaches the right person or system.
Customer journey
What the guest sees
- 1.Asks about rooms and dates, and gets a reply whatever the hour
- 2.Receives the booking confirmation in the chat, sent by your team
- 3.Gets a pre-arrival message and sends flight details for the transfer
- 4.During the stay, asks about the spa, a late check-out or a taxi to Port Louis
- 5.After check-out, gets a thank-you and a link to leave a review, if they agreed to receive it
Staff workflow
What reservations and reception see
- 1.Enquiries arrive with dates, guests and room type already filled in
- 2.Every conversation sits in a shared inbox for reservations, reception and the activity desk
- 3.Transfers and excursion requests are listed for the right person to confirm
- 4.Complaints and unusual requests are flagged to a manager straight away
- 5.A list of tomorrow’s arrivals and their transfer times can be sent each evening
AI, automation, people
Who handles what in a guest conversation
AI
Understands international guests
Guests write in their own way, often from a phone at the airport, sometimes mixing two languages.
- Answers questions about rooms, facilities and the area from your own information
- Replies in English or French, and in Kreol Morisien for local guests
- Follows the language the guest writes in; other languages are tested with you before launch
Automation
Does the follow-up work
The steps after each message are fixed rules, so nothing depends on who was on shift.
- Checks availability where your booking tool allows it
- Collects flight details and logs transfer requests
- Sends pre-arrival and post-stay messages on time, using approved templates
Human
Your team handles the guest relationship
Hospitality is personal. The assistant passes over anything that needs judgement or goodwill.
- Complaints, during the stay or after it
- Group bookings, weddings and events
- Special requests: anniversaries, accessibility, special diets
- Rate questions, discounts and any guest who asks for a person
Rates and confirmations
What the assistant confirms, and what stays with reservations
Room rates depend on season, length of stay, meal plan and where the guest booked. We don’t let an assistant improvise them. If your booking engine shares live rates through an API, it can quote what it reads. If not, it collects the details and reservations replies with the rate.
The same goes for confirmations. You decide where the line sits: some properties let the assistant confirm a booking once payment is received, others want a person to confirm every one. Both work.
We agree the rules with you before launch, for example:
- Which questions it answers alone (facilities, check-in times, directions, what is included)
- Which requests always go to a person (rates for groups, refunds, complaints, changes to paid bookings)
- Whether a payment link is sent in the chat, and by whom
- What it says when a guest writes at night and the desk is closed
Integrations
Connected to the tools your property already uses
Most hotels and villas take bookings through several channels at once. If your booking engine or channel manager has an API or webhooks, WhatsApp can read from it and send requests to it. Small guesthouses without one can start with a simple calendar or Google Sheet behind the flow.
- Booking engine or channel manager with an API
- Google Calendar and Google Sheets
- Your website’s booking page
- Payment links: MCB, MCB Juice, MyT Money, Stripe, PayPal
- CRM for returning guests
- Messenger and Instagram in the same inbox
What changes
What changes for the property
Night-time enquiries answered
Guests in Europe, South Africa or India get a reply while they are still planning, not the next day.
Complete booking requests
Reservations starts from dates, guests, room type and flight details, not from a half-finished chat.
Transfers and trips in one place
Every pickup and excursion request is logged, with the guest’s name, time and place.
Reception freed for guests in front of them
Routine questions stop pulling staff away from the desk.
Pricing
Simple pricing: one monthly plan plus a wallet
Connect your WhatsApp number to Artover Chat yourself, in a few minutes. You pay a fixed monthly subscription, and you add credit to a Usage Wallet that pays for AI replies and WhatsApp messages as you use them. Messenger and Instagram can be connected too, at no extra subscription.
Artover Chat
$9/ month
No setup fee, no contract. Cancel any time.
- AI assistant that answers from your own business information
- Your WhatsApp Business number on the official platform
- Facebook Messenger and Instagram messages in the same inbox, included
- Shared inbox: your team takes over any conversation
- Leads, bookings and reminders
- Replies in English, French and Kreol Morisien
- Web app and mobile app
Usage Wallet
Top up from $5 ($10, $25, $50, $100, $200). Each AI reply and each message you send is deducted as it happens, and you see every charge. Set a low-balance alert or automatic top-up so your assistant never stops.
Pay in US dollars with PayPal or a card, or in Mauritian rupees by bank transfer.
Create your account and connect WhatsApp. Try your assistant free with 25 test messages before you subscribe.
Estimate your monthly cost
Move the sliders to match your business.
Customers who message you
Customers who write to you on WhatsApp
Meta doesn’t charge for these messages: you pay only for AI replies
Messages you send first (WhatsApp)
Booking reminders, order and payment updates
Only to customers who agreed to receive them
- Subscription
- $9.00
- WhatsApp usage
- $3.51
- Messenger and Instagram usage
- $0.00
- Estimated total per month
- $12.51
A $10 top-up covers about a month.
Need custom integrations (booking system, WooCommerce, CRM)? Those are quoted separately after a free discovery call. Request a consultation →
Hotel and villa WhatsApp automation: FAQ
Can guests book a hotel room on WhatsApp?
They can send the enquiry and, if your booking engine allows it, see what is available. Whether the assistant confirms the booking itself or reservations does is your choice. Many properties keep the final confirmation and payment with a person.
Does it work with our booking engine or channel manager?
If it has an API or webhooks, we can connect WhatsApp to it to read availability and pass booking requests. If it doesn’t, the assistant collects the details and your team enters the booking as they do today.
Can the assistant arrange airport transfers?
It collects the flight number, arrival time and number of passengers, and logs the request for your driver or transfer partner. The guest receives the pickup details in the same chat once it is confirmed.
Can we message guests before they arrive?
Yes, to guests who agreed to receive messages from you. A pre-arrival message sent days after their last message uses a template approved by Meta. When the guest replies, the conversation continues normally.
Which languages can it reply in?
English, French and Kreol Morisien are confirmed. The assistant follows the language the guest writes in. If many of your guests write in another language, we test it with you before launch rather than promise it.
What happens when a guest complains on WhatsApp?
The assistant acknowledges the message, says a manager will reply and flags the conversation straight away. It does not offer refunds, upgrades or apologies on your behalf.
Is this useful for tour and activity operators too?
Yes. The same setup answers questions about trips, checks dates against your schedule, takes names and pickup points, and sends reminders the day before, to guests who agreed to receive them.
How much does WhatsApp automation cost for a hotel or villa?
Artover Chat is a monthly plan plus a usage wallet that pays for AI replies and WhatsApp messages as you use them. Current prices and a cost simulator are in the pricing section of this page. A connection to your booking engine or channel manager is quoted separately after a free discovery call.
Answer the guest who writes at 1am
Tell us how enquiries, transfers and excursion requests reach your property today. We’ll show you which part WhatsApp can handle first, and what should stay with your team.