Agents are out on viewings
An agent showing a villa cannot reply to the ten messages that came in about another listing. The fastest agency to answer often gets the visit.
WhatsApp Automation · Real estate
Real Estate WhatsApp Automation: Qualified Leads and Booked Viewings
A listing goes live and the enquiries start: “Still available?”, “Can I visit?”, “Is it furnished?”. We build the WhatsApp assistant that answers each one, asks the questions your agents would ask, suggests matching properties and books the viewing, so agents spend their day with serious buyers and tenants.
For estate agencies, independent agents and property developers in Mauritius, on the official WhatsApp Business Platform.
From $9 a month plus usage. See pricing →- Every enquiry qualified the same way
- Viewings booked in the agent’s calendar
- Each lead saved in your CRM
Demo conversation (fictional business and customer)
- Customer: Hi, saw your ad for the 3-bed apartment in Tamarin. Still available? Looking to rent from January.
- Agency property assistant: Hi! Yes, it’s available from 1 January, furnished, with a sea view. Quick questions so the agent can help: long-term rental? How many people, and any pets?
- Customer: Long term, 2 adults and a child, no pets. Could we visit Saturday?
- Lead summary sent to agent, viewing slot reserved
- Agency property assistant: Booked ✅ Saturday 10:30 with Nadia at the apartment. She has your details. You’ll get a reminder on Friday with the exact address.
Demo conversation (fictional business and customer)
Test our WhatsApp AI assistant yourself.
Try it on WhatsAppThe problem
Why property enquiries slip through
Portals, Facebook ads and signboards all send people to WhatsApp. The enquiries arrive in bursts, at all hours, and most of them look alike until someone asks the right questions.
“Still available?” and nothing else
Many first messages carry no budget, no dates and no area. Agents chase basic details before they know if the lead is real.
Buyers in other time zones
Buyers living abroad often write when your office is closed, and a reply the next afternoon can feel like no reply.
Leads stay in personal phones
When enquiries live in each agent’s WhatsApp, the agency has no record of who asked for what, or who followed up.
Workflows
From first enquiry to a viewing in the diary
The assistant follows the qualification steps your best agents already use, then hands a ready lead to the right person.
Is the villa in Grand Baie still for sale?
- Recognises which listing the message refers to
- Asks: buying or renting, budget range, timeline, financing
- Answers listing questions from your property details
- Sends the agent a short lead summary
- Qualified lead with the agent
Looking for a 2-bed to buy in the north, ready by mid-year
- Collects area, bedrooms, budget range and move-in date
- Searches your listings database or website, when it has an API
- Sends two or three matching properties with links
- Offers a viewing on the ones the client likes
- Shortlist sent, viewing offered
Saturday morning works for the viewing
- Books the slot in the agent’s calendar
- Sends a reminder the day before, with the address and the agent’s name
- After the visit, asks how it went and what comes next
- Updates the lead status in your CRM
- Viewing done, lead updated
Example flows. Yours use your own qualification questions, areas and agent rota.
Both sides
What the enquirer sees, and what the agency gets
Customer journey
Answers instead of silence
- 1.Sends a message from a portal listing, an ad or your website, at any hour
- 2.Gets an immediate reply about the property they asked for
- 3.Answers a handful of short questions in their own words
- 4.Receives similar listings if the first one doesn’t fit
- 5.Picks a viewing time and gets a reminder before it
Staff workflow
Leads that arrive ready to work
- 1.A summary with budget, area, timeline and financing lands with the agent
- 2.Leads are shared by area, listing or rota, the way your agency works
- 3.Viewings appear in the agent’s calendar, with the client’s details
- 4.Every conversation is kept in a shared inbox, not in one person’s phone
- 5.The CRM shows each lead’s source and status, ready for reporting
AI, automation, people
Where the assistant stops and the agent steps in
AI
Has the first conversation
Enquiries rarely follow a script. “Pet friendly? Near a school? Can we do Sunday?” all come in one message.
- Links the message to the right listing
- Asks qualification questions naturally, not as a form
- Follows the language the client writes in: English, French or Kreol Morisien
Automation
Moves the lead along
Once the details are in, fixed rules decide where the lead goes and what happens next.
- Routes the lead to the right agent
- Books and reminds viewings from the agent’s calendar
- Creates or updates the contact and deal in your CRM
Human
Agents handle the deal
Price talks and anything legal belong with a qualified person. The assistant never negotiates or gives advice it should not.
- Offers, counter-offers and negotiation
- Legal, tax and ownership questions
- Questions about schemes open to foreign buyers
- Anyone who asks to speak to an agent
Developers and off-plan
For property developers selling off-plan
Development projects draw interest from Mauritius and from buyers abroad, who often write late at night or over the weekend. The assistant can answer the routine questions about a project around the clock: unit types, floor plans, completion stage, what is included, and how to arrange a visit to the site or the show flat.
Questions about purchase schemes for non-citizens, contracts or payment schedules are handed to your sales team. The assistant collects the buyer’s details and interest first, so your team picks up the conversation knowing exactly what they want.
- Brochure and floor plans sent on request
- Unit availability read from your sales sheet or system
- Site or show flat visits booked with the sales team
- Buyer’s country, budget range and timeline recorded for the team
Property management
For rentals already under management
Once a property is let, WhatsApp fills with a different kind of message: a leaking tap, a key that no longer works, a question about the rent date. The assistant records each maintenance request with the unit, a description and photos, tells the tenant what happens next, and alerts the right person or contractor.
Rent reminders and notices go out as approved templates to tenants who agreed to receive them. Anything about deposits, disputes or the lease itself goes straight to your team.
- Maintenance requests logged with unit, photos and urgency
- Contractor or caretaker alerted on WhatsApp
- Tenant updated when the job is booked and when it is done
- Rent reminders sent before the due date
Integrations
Plugged into your listings, calendars and CRM
The assistant is only as useful as the data behind it. We connect it to where your listings, diaries and leads already live, or set up a simple version if they are scattered today.
- Your website listings
- Listings database with an API
- Google Calendar
- HubSpot
- Zoho
- Salesforce
- Pipedrive
- Odoo
- Google Sheets
- Messenger and Instagram in the same inbox
What changes
What changes for the agency
Every enquiry gets a reply
Late-night and weekend messages are answered while the interest is fresh.
Agents start with the facts
Budget, area, timeline and financing are known before the first call.
Viewings without the ping-pong
Clients choose from free slots instead of trading messages for a day.
The agency keeps its leads
Conversations and contacts stay with the business when an agent moves on.
Pricing
Simple pricing: one monthly plan plus a wallet
Connect your WhatsApp number to Artover Chat yourself, in a few minutes. You pay a fixed monthly subscription, and you add credit to a Usage Wallet that pays for AI replies and WhatsApp messages as you use them. Messenger and Instagram can be connected too, at no extra subscription.
Artover Chat
$9/ month
No setup fee, no contract. Cancel any time.
- AI assistant that answers from your own business information
- Your WhatsApp Business number on the official platform
- Facebook Messenger and Instagram messages in the same inbox, included
- Shared inbox: your team takes over any conversation
- Leads, bookings and reminders
- Replies in English, French and Kreol Morisien
- Web app and mobile app
Usage Wallet
Top up from $5 ($10, $25, $50, $100, $200). Each AI reply and each message you send is deducted as it happens, and you see every charge. Set a low-balance alert or automatic top-up so your assistant never stops.
Pay in US dollars with PayPal or a card, or in Mauritian rupees by bank transfer.
Create your account and connect WhatsApp. Try your assistant free with 25 test messages before you subscribe.
Estimate your monthly cost
Move the sliders to match your business.
Customers who message you
Customers who write to you on WhatsApp
Meta doesn’t charge for these messages: you pay only for AI replies
Messages you send first (WhatsApp)
Booking reminders, order and payment updates
Only to customers who agreed to receive them
- Subscription
- $9.00
- WhatsApp usage
- $3.51
- Messenger and Instagram usage
- $0.00
- Estimated total per month
- $12.51
A $10 top-up covers about a month.
Need custom integrations (booking system, WooCommerce, CRM)? Those are quoted separately after a free discovery call. Request a consultation →
Real estate WhatsApp automation: FAQ
How does a WhatsApp chatbot qualify property leads?
It asks the questions your agents would ask, in conversation: buying or renting, budget range, preferred area, number of bedrooms, timeline and whether financing is in place. The answers become a short summary sent to the agent and saved in your CRM.
Can it suggest other properties from our listings?
Yes, if your listings sit in a database or website that has an API, or in a sheet we can read. The assistant searches by the client’s criteria and sends a few matching properties with links.
Can clients book a viewing directly on WhatsApp?
Yes. The assistant offers free times from the agent’s calendar, books the one the client picks and sends a reminder before the viewing, using a message template approved by Meta.
Does it work with our CRM?
We connect to CRMs with an API, such as HubSpot, Zoho, Salesforce, Pipedrive or Odoo. New leads, viewings and follow-up status are recorded there automatically.
Will the assistant negotiate prices or give legal advice?
No. Offers, negotiation, contracts and legal or tax questions are always handed to an agent or your sales team. You decide the full list of topics it must pass on.
Can several agents share one WhatsApp number?
Yes. On the WhatsApp Business Platform, the whole team works from a shared inbox. Leads can be assigned by listing, area or rota, and any agent can take over a conversation.
Can we follow up with old leads on WhatsApp?
Only with people who agreed to hear from you. Messages sent more than 24 hours after a client’s last message need a template approved by Meta, and Meta charges per delivered template. New listings sent as promotions count as marketing messages.
How much does it cost for an agency?
Artover Chat is a monthly plan plus a usage wallet that pays for AI replies and WhatsApp messages as you use them. Current prices and a cost simulator are in the pricing section of this page. Connections to your listings or CRM are quoted separately after a free discovery call.
Give your agents leads they can act on
Tell us where your property enquiries come from and how your agents work today. We’ll show you which steps WhatsApp can handle first.